Frequently Asked Questions

*BLACK FRIDAY SALE* 


11/23/2020 - 11/29/2020


SAVE $25 WHEN YOU SPEND $125 WITH CODE SAVE25
SAVE $50 WHEN YOU SPEND $175 WITH CODE SAVE50
SAVE $75 WHEN YOU SPEND $225 WITH CODE SAVE75

 

CUSTOMER SERVICE 

 

1. CONTACT & HOURS OF OPERATION


AnneKlein.com Customer Service

Email: customercare@anneklein.com

Phone: Toll-Free: 1 844-390-ANNE (2663)


Hours of operation:

Monday - Friday:10AM-9PM EST - Available via Phone, Email, and Chat

Monday-Sunday: Available via Email: Response time 24 hours

 

2. PAYMENT OPTIONS ACCEPTED


AnneKlein.com accepts Visa, Mastercard, American Express, Discover, and JCB credit cards.

 

Additionally, AnneKlein.com offers Shop Pay, PayPal, Amazon Pay, Google Pay, Apple Pay and Shop Pay Installments in partnership with Affirm. 

 

To shop using Shop Pay Installments in partnership with Affirm:

 

1. Add items to your cart.

2. Check out with Shop Pay.

3. Choose to pay in 4 installments.

 

Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your debit card saved on Shop Pay every 2 weeks. And don't worry, you'll get an email reminder before each payment to keep you in the know.

 

Quick approval.
Get a real-time decision.
Easy payments.
Split your purchase into 4 easy payments.
What’s more—when you check out with Shop Pay, the delivery emissions from your order are automatically offset for free.
No hidden fees.
0% interest payments with no surprises.

 

 

3. SHIPPING OPTIONS & RATES


COVID-19 mention: The safety of our associates and customers is our top priority. Please note that due to new safety procedures, shipping of orders may be delayed. 


  • SHIPPING LOCATIONS

AnneKlein.com can ship to the United States and U.S. Territories.


Apologies, but at this time AnneKlein.com does not offer International Shipping.


  • SHIPPING OPTIONS & RATES

AnneKlein.com offers the following shipping options:

  • STANDARD SHIPPING | 5-7 business days | $7.00
  • STANDARD SHIPPING | 5-7 business days | ORDERS $100+ | Complimentary
  • EXPEDITED SHIPPING | 3-5 business days | $20.00

     

    Orders are processed once credit card authorization and verification have been obtained. 


    Standard Shipping is not available for Alaska, Hawaii, and Puerto Rico addresses. Expedited Shipping will apply.


    • HOW TO CHECK THE STATUS OF YOUR ORDER & TRACK SHIPPING

    At the time you place your order on AnneKlein.com, we will send you an Order Confirmation email.


    Once your order has been shipped, you will receive a shipment notification which will include your tracking number. 


    If you have an account on AnneKlein.com you may also sign in to your account and view Order Status and History.


    • P.O. BOX ADDRESSES

    AnneKlein.com does not offer shipping to P.O. Box addresses. We apologize for any inconvenience.


    • RESTRICTED ITEMS

    Fragrance items cannot be shipped via air shipping options. Please note that Alaska, Hawaii, and Puerto Rico addresses are shipping with Expedited shipping options that use air carriers. We apologize for any inconvenience. 

     

    4. RETURNS & EXCHANGES


    • RETURNS & EXCHANGE POLICY

    AnneKlein.com will accept your return of unworn, unwashed, and defective merchandise within 30 days of receiving the order (some exclusions apply, see below). 


    AnneKlein.com will credit you for returns, accompanied by an original receipt, received within 30 days of the purchase for the price paid either in the original form of payment.


    The return processing fee of $8.95 will be deducted from the refund amount to your credit card if a prepaid label is printed and used. The credit will be applied once returned merchandise is received and inspected. We will refund the purchase amount to the original form of payment.


    Returns not accepted:

    • Final Sale and Clearance merchandise may not be returned nor be exchanged.
    • AnneKlein.com does not accept returns on worn hosiery or pierced earrings. 
    • AnneKlein.com does not accept returns from 3rd party retailers or marketplaces except for (Anne Klein operated Facebook and Instagram Shop accounts).

    • HOW TO PROCESS A RETURN

    To process a return you may either contact customer service or go to ourReturns Portal:

    Step 1: Complete the Returns process on theReturns Portal

    Step 2: Print the return label

    Step 3: Carefully pack your item(s), in the original condition, and include your printed return invoice

    Step 4: Place your shipping label on the package, making sure no other tracking labels are shown

    The return processing fee of $8.95 will be deducted from the refund amount to your credit card if a prepaid label is printed and used. The credit will be applied once returned merchandise is received and inspected. We will refund the purchase amount to the original form of payment.


    Please allow up to two weeks for your return to be processed.


    If you have any questions or concerns please contactCustomer Service.


    • HOW TO PROCESS AN EXCHANGE

    AnneKlein.com processes exchanges as returns.

    You must first process your return and then place a reorder of the item either on AnneKlein.com or by contactingCustomer Service.

    To process a return you may either contact customer service or go to ourReturns Portal:

    Step 1: Complete the Returns process on theReturn Portal

    Step 2: Print the return label

    Step 3: Carefully pack your item(s), in the original condition, and include your printed return invoice

    Step 4: Place your shipping label to the package, making sure no other tracking labels are shown

    Step 5: Place a replacement order

    The return processing fee of $8.95 will be deducted from the refund amount to your credit card if a prepaid label is printed and used. The credit will be applied once returned merchandise is received and inspected. We will refund the purchase amount to the original form of payment.

    Please allow up to two weeks for your return to be processed.

    Please note: Same item exchanges are not guaranteed and depends on whether inventory in alternate sizes/colors are available.

    If you have any questions or concerns please contactCustomer Service.


    • RETURN OR EXCHANGE A GIFT

    Please contact Customer Service to return or exchange merchandise received as a gift. 

    Requests to return or exchange merchandise received as a gift must be accompanied with either an order number or customer information that made the gift purchase.


    Gift returns are processed in the form of Store Credit. Store credit will be provided upon receipt of the returned merchandise.

    To process a return or exchange you please go through ourReturns Portal

     

    Step 1: Complete the Returns process on theReturn Portal

    Step 2: Print the return label

    Step 3: Carefully pack your item(s), in the original condition, and include your printed return invoice

    Step 4: Place your shipping label to the package, making sure no other tracking labels are shown

    Step 5: Place replacement order (if wanting to exchange item)

    The return processing fee of $8.95 will be deducted from the refund if a prepaid label is printed and used. The credit will be applied once returned merchandise is received and inspected. We will refund the purchase amount to the original form of payment.

    Please allow up to two weeks for your return to be processed.

    Please note: Same item exchanges are not guaranteed and depends on whether inventory in alternate sizes/colors are available.

    If you have any questions or concerns please contactCustomer Service.


    • RECEIVED DAMAGED MERCHANDISE

    If you have received damaged merchandise, please contactCustomer Service.

    Please return the item that was damaged.

    Once we receive the damaged item, we will send out the exchanged item, or issue a credit to your original payment method for you to make another purchase.

    To process a return or exchange you please go through ourReturns Portal.

    Step 1: Complete the Returns process on theReturn Portal

    Step 2: Print the return label

    Step 3: Carefully pack your item(s), in the original condition, and include your printed return invoice

    Step 4: Place your shipping label to the package, making sure no other tracking labels are shown

    Once we receive your return, we will refund the purchase amount to the original form of payment.

    Please allow up to two weeks for your return to be processed.

    Please note: Same item exchanges are not guaranteed and depends on whether inventory in alternate sizes/colors are available.

    If you have any questions or concerns please contactCustomer Service.


    • THIRD-PARTY RETURNS

    AnneKlein.com does not accept returns from 3rd party retailers or marketplaces except for (Anne Klein operated Facebook and Instagram Shop accounts).

    If you have purchased Anne Klein merchandise at a 3rd party retailer or Marketplace such as Macy’s, Nordstroms, Amazon, or elsewhere, you must return the item at the store at which you purchased.

    AnneKlein.com is not responsible for damaged goods or exchanging of items delivered or bought by 3rd party retailers.

    Thank you for your understanding.


    5. ORDER EDITS AND ORDER CANCELLATIONS


    • ORDER CHANGES

    If you need to edit your order, please contactCustomer Service immediately so we can attempt to modify the details. 

    Please note, your order may need to be canceled and replaced to fulfill the editing request.


    • ORDER CANCELLATIONS

    If you need to cancel your order, please contactCustomer Service immediately so that the order can be canceled before it has shipped.

    Please note, the order has shipped you will need to process a return on ourReturns Portal.

    AnneKlein.com may cancel orders and/or line items if an item becomes out of stock.



    6. PRICE ADJUSTMENTS


    If an item was found at one of our 3rd party retailers at a discounted rate, AnneKlein.com is unable to match or adjust the prices for products found on the website. 



    7. GIFTS


    • GIFT MESSAGES & GIFT WRAPPING

    AnneKlein.com offers gift messages for online orders. At checkout enter your gift message which will be included on the packing slip to the recipient.

    Unfortunately, at this time Anne Klein does not offer gift wrapping.

     

    8. CUSTOMER ACCOUNTS & EMAIL SETTINGS


    • CUSTOMER ACCOUNTS

    To streamline your shopping experience on AnneKline.com we invite you to register with us. 

    Click on the Account icon on the top of any page to create your account.

    As part of the registration process, you will be asked for the following information:

    • First & Last Name
    • Email
    • Password

    • CHANGING YOUR CUSTOMER ACCOUNT EMAIL OR PASSWORD

    Change Your Customer Account Email Address:

    To change your email for your customer account, please contactCustomer Service.

     

    Change Your Password:

    To change your password, please log out of your account and select Forgot Password on the Account login page, enter your email address.  Select “Submit” and we will send you an email to reset your password.



    • FORGOT PASSWORD

    If you have forgotten your password, select the Account Icon at the top of any page.

    Select “Forgot Password” and enter your email address. 

    Select “Submit” and we will send you an email to reset your password.

     

    9.UNSUBSCRIBE FROM EMAILS


    At the bottom of all AnneKlein.com marketing emails, there is an unsubscribe link in the footer.

    Please select that link to unsubscribe.

    If you have any trouble at all, please contact Customer Service.

     

    10. PRODUCT REVIEWS

    Reviews are published on the website between 1-2 weeks. If you have written a review and do not see it on site, please check back within 2 weeks.

    If you have any trouble or questions, please contact Customer Service.

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