Frequently Asked Questions

Monday - Friday: Available 10 AM - 9 PM EST via phone, email, and chat

Monday - Sunday: Available via email: Response time 24 hours.

• Live Chat: anneklein.com
• Email: customercare@anneklein.com
• Phone: Toll-Free: 1 844-390-ANNE (2663)

When you place an order on AnneKlein.com, you will receive an Order Confirmation email.

Most orders are shipped within 2-3 business days. If you selected standard shipping, your order will arrive within 3-7 business days. For expedited shipping, delivery is expected within 3-5 business days.

By using this link, you can further track your order. Just login with your email address and password. 

If you need to edit your order, please contact Customer Service immediately so we can attempt to modify the details. 

Please note, your order may need to be canceled and replaced to fulfill the editing request.

If you need to cancel your order, please contact Customer Service immediately so that the order can be canceled before it has shipped.

Please note, the order has shipped you will need to process a return on our Returns Portal.

AnneKlein.com may cancel orders and/or line items if an item becomes out of stock.

Once you place your order you will receive an order confirmation email which will provide your order number. 

If you have an account on AnneKlein.com you may also sign in to your account and view Order Status and History here.

Your order may have been canceled or refunded for one of the following reasons:

Out of Stock: The item you ordered may no longer be available.

Potential Fraud: Your order may have been flagged for potential fraud; in which case we issued a refund as a precaution.

Invalid Shipping Address: The shipping address provided may have been invalid or incomplete, preventing us from processing your order.

If you have any further questions or need assistance, please contact our customer support team.

AnneKlein.com does not offer shipping to P.O. Box addresses. We apologize for any inconvenience.

AnneKlein.com accepts Visa, Mastercard, American Express, Discover, and JCB credit cards.

Additionally, AnneKlein.com offers Shop Pay, PayPal, Amazon Pay, Google Pay, Apple Pay and Klarna.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

AnneKlein.com does not accept any physical gift cards.

AK ships to all 50 states including U.S. Territories provided that it is a physical address.

We do not ship to PO Box, or APO/FPO or Internationally currently. APO military address + FPO Fleet Post Off which is also associated with military.)

AnneKlein.com offers the following shipping options:

*Complimentary Free Shipping on $125+ orders*

STANDARD SHIPPING  5-7 business days $8.95  

EXPEDITED SHIPPING 3-5 business days $20.00  

Please allow 2-3 business days for your order to be processed.

For Alaska, Hawaii, and Puerto Rico addresses, expedited service is not available. Only standard shipping for $20.00 is available for Alaska, Hawaii, and Puerto Rico addresses.

Anne Klein does not refund Shipping Fees upon returns.

We're committed to delivering your order as quickly as possible, but AK would like to do it responsibly and in compliance with DOT regulations. Unfortunately, fragrance does not qualify for overnight shipping. Therefore, any order with the purchase of fragrance must be delivered via standard shipping and cannot be shipped to Alaska, Hawaii, all U.S. territories, or APO/FPO addresses.

Ownership of packages turned over to USPS/UPS/FedEx transfers to the buyer. AnneKlein.com is not responsible for lost, held, or damaged packages if a claim is denied by courier service.  We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.

To file a claim with the carrier directly, please use the links below:

• USPS 
• UPS 
• FedEx 

AnneKlein.com does not offer shipping to P.O. Box addresses. We apologize for any inconvenience. 

Fragrance items cannot be shipped via air shipping options. Please note that Alaska, Hawaii, and Puerto Rico addresses are shipping with Expedited shipping options that use air carriers. We apologize for any inconvenience. 

Please note that only physical items are applicable towards the free shipping minimum. Donations, protections plan, and other services do not qualify.

If an item was found at one of our 3rd party retailers at a discounted rate, AnneKlein.com is unable to match or adjust the prices for products found on the website. 

Anneklein.com does not price match on products included in the warehouse sale. If you have purchased products at full price that are part of the warehouse sale, Anneklein.com cannot price match as the products in the warehouse are surplus/overstock styles and sizes vary.

AnneKlein.com will accept your return of unworn, unwashed, and defective merchandise within 30 days of receiving the order (some exclusions apply, see below). 

If you opted in and paid for Free Returns + Package Protection when you made your purchase, all returns and exchanges will be FREE.

If you didn't select the risk-free option, all other orders are subject to return and exchange shipping costs. 

The credit will be applied once returned merchandise is received and inspected. We will refund the purchase amount to the original form of payment.

*Shipping and delivery fees are non-refundable*

Returns not accepted:

• Final sale/clearance merchandise
• Earrings
• Furniture, towels, and sheets
• Fragrance
• Sleepwear
• Gift cards 
• 3rd party retailers 

Process a return here: Returns Portal:

Step 1: Complete the return process in the portal

Step 2: Print the return label. 

Step 3: Carefully pack your item(s), in the original condition, and include your printed return invoice

Step 4: Place your shipping label on the package, making sure no other tracking labels are shown if needed

If you opted in and paid for Free Returns + Package Protection when you made your purchase, all returns and exchanges will be FREE.

If you didn't select the risk-free option, all other orders are subject to shipping costs on returns/exchanges. 

Please allow up to two weeks for your return to be processed.

Please contact Customer Service (chat, email or by phone) to return or exchange merchandise received as a gift. 

Requests to return or exchange merchandise received as a gift must be accompanied with either an order number or customer information that made the gift purchase.

Gift returns are processed in the form of Store Credit within 30 days of when they were purchased. Store credit will be provided upon receipt of the returned merchandise.

If you have received damaged merchandise, please contact customer service:

• Email: customercare@anneklein.com
• Phone: Toll-Free: 1 844-390-ANNE (2663)
• Live chat on anneklien.com

Please click Here to go to our quick and easy exchange portal!

If you opted in and paid for Free Returns + Package Protection when you made your purchase, all returns and exchanges will be FREE.

If you didn't select the risk-free option, all other orders are subject to shipping costs on returns/exchanges. 

Step 1: Complete the exchange process in the portal

Step 2: Print the return label. 

Step 3: Carefully pack your item(s), in the original condition, and include your printed return invoice

Step 4: Place your shipping label on the package, making sure no other tracking labels are shown if needed

Once your order has been successfully received and processed by our warehouse team, please allow up to 7 business days for your exchange item(s) to be shipped. 

*Please note that once an exchange order is placed, it is non-returnable or exchangeable again*

SkipList is your personal virtual closet for past purchases from our partner brands. Whether an item no longer fits, isn't needed, or falls outside the return window, SkipList makes it easy to relist it in just a few clicks—no hassle.

How does it work?

All of your partner brand purchases are automatically added to your SkipList virtual closet.

To list an item:

1. Enter the email you used at checkout.
2. You'll receive a one-time login code—no password required.
3. Select the item you want to resell, upload a few recent photos, set your price, and click "List."

SkipList handles the rest. Your item will be listed across top resale platforms using product info and images. Once it sells, you'll get a prepaid shipping label and receive payment after successful delivery.

Do I need to create an account or sign up?

No separate account is needed. Just use the email you used when purchasing from a partner brand.

Where does my item get listed?

SkipList posts your item across major resale platforms to ensure maximum visibility. You don't need to create or manage any additional accounts.

How do I get paid?

After your item sells and is delivered to the buyer, your payment is securely deposited into your bank account via Stripe.

Are there any fees?

There's a 20% fee only when your item sells. This covers platform transaction fees and resale logistics. Listing is completely free.

What items are eligible for resale?

Items must be in good, gently used condition—no major wear, stains, or damage. Most apparel, accessories, and gear sold by our partner brands can be relisted through SkipList.

What if my item doesn't sell?

There's no charge if your item doesn't sell. SkipList optimizes your listing to help it stand out, but sales can't be guaranteed.

Why should I use SkipList?

SkipList takes the work out of resale. No managing listings, no searching for product info, and no customer messaging. It's a fast, secure way to earn money back, reduce waste, and give your past purchases a second life.

Yes, all Anne Klein watches are nickel-free. 

All watches are splash-resistant, unless otherwise stated. If a watch is water-resistant, the water-resistance (in feet) will be indicated on the back of the watch case. 

Your watch battery is designed to last between 18 to 24 months. 

We recommend purchasing your watch from an authorized or reputable retailer to ensure authenticity. When examining your watch, check the case, engraving, dial, and markings carefully for any inconsistencies. Each authentic watch will have a model number on the back, beginning with “AK/----”.

How do I replace the battery in my watch?

To replace your battery, we recommend taking your watch to a qualified local watch repair center or jeweler. The battery must be replaced by an experienced professional who can properly reseal the case to protect the movement and prevent potential damage.

How to adjust a jewelry clasp bracelet watch: Styles with a jewelry clasp closure come with an additional link included on the bracelet. This link may be easily removed or added back on with no tool needed. Open the clasp and slide through the opening in the link. To secure the link, snap in place.

How to adjust a sliding buckle closure: Open the top clasp on the buckle. Place a flat head screwdriver or a spring bar tool in the square slot, lifting this piece up to open. Slide the buckle along the strap to adjust as needed. Make sure the buckle is set in one of the grooves on the back of the band. Push down on the piece with the square slot to close.

Only one promotional code may be applied per order, as AnneKlein.com does not allow multiple offers to be combined.

If you find an item offered at a different price through one of our third-party retail partners, please note that AnneKlein.com is unable to match or adjust pricing.

We are also unable to adjust prices for items purchased before or after a promotion. All pricing reflects current offers available at the time of purchase, and we encourage customers to take advantage of promotions while they are active.

If your Redo-protected order ends up lost, damaged, or stolen, Redo's expert support team helps ensure that your order gets replaced or refunded as preferred.

• Claims will be reviewed for approval within 1-2 business days from filing.  
• Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.

Need to file a claim?  File here

If you insured your order with Redo at checkout, you would receive a confirmation email from Redo with a link to file a shipping issue. 

You can also file a shipping issue here

Redo's terms and conditions are listed here: Terms and Conditions

When reaching out, please include details such as item numbers, product descriptions, and your order number to help us assist you more efficiently. 

Do not include any sensitive personal information. Your personal data is protected under our Privacy Policy.