Frequently Asked Questions

AnneKlein.com Customer Service

Email: customercare@anneklein.com

Phone: Toll-Free: 1 844-390-ANNE (2663)

Hours of operation:

Monday - Friday: Available 10 AM - 9 PM EST via phone, email, and chat

Monday - Sunday: Available via email: Response time 24 hours.

AnneKlein.com accepts Visa, Mastercard, American Express, Discover, and JCB credit cards.

Additionally, AnneKlein.com offers Shop Pay, PayPal, Amazon Pay, Google Pay, Apple Pay and Klarna Installments

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

AnneKlein.com does not accept any physical gift cards.

AK ships to all 50 states including U.S. Territories provided that it is a physical address.

We do not ship to PO Box, or APO/FPO or Internationally currently.  (APO military address + FPO Fleet Post Off which is also associated with military.)

AnneKlein.com offers the following shipping options:

STANDARD SHIPPING  5-7 business days  $8.95  

Complimentary Free Shipping on $125+ orders

EXPEDITED SHIPPING 3-5 business days $20.00  

Orders are processed once credit card authorization and verification have been obtained. 

For Alaska, Hawaii, and Puerto Rico addresses, expedited service is not available. Only standard shipping for $20.00 is available for Alaska, Hawaii, and Puerto Rico addresses.

Anne Klein does not refund Shipping Fees upon returns.

The U.S. Department of Transportation (DOT)  alcohol-based products such as perfumes/fragrances, to be Hazardous Materials and requires them to be shipped by ground transportation.

We're committed to delivering your order as quickly as possible, but AK would like to do it responsibly and in compliance with DOT regulations.  Unfortunately, fragrance does not qualify for overnight shipping.  Therefore, any order with the purchase of fragrance must be delivered via standard shipping and cannot be shipped to Alaska, Hawaii, all U.S. territories, or APO/FPO addresses.

At the time you place your order on AnneKlein.com, we will send you an Order Confirmation email.

Once your order has been shipped, you will receive a shipment notification which will include your tracking number. 

If you have an account on AnneKlein.com you may also sign in to your account and view Order Status and History.

Ownership of packages turned over to USPS/UPS/Fedex transfers to the buyer. AnneKlein.com is not responsible for lost, held, or damaged packages if a claim is denied by courier service.  We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.

AnneKlein.com does not offer shipping to P.O. Box addresses. We apologize for any inconvenience.

Fragrance items cannot be shipped via air shipping options. Please note that Alaska, Hawaii, and Puerto Rico addresses are shipping with Expedited shipping options that use air carriers. We apologize for any inconvenience. 

Please note that only physical items are applicable towards the free shipping minimum. Donations, protections plans, and other services do not qualify.

AnneKlein.com will accept your return of unworn, unwashed, and defective merchandise within 30 days of receiving the order (some exclusions apply, see below). 

AnneKlein.com will credit you for returns, accompanied by an original receipt, received within 30 days of the purchase for the price paid either in the original form of payment.

The restocking fee of $8.95 will be deducted from the refund amount to your credit card. The credit will be applied once returned merchandise is received and inspected. We will refund the purchase amount to the original form of payment.

Returns not accepted:

Final Sale and Clearance merchandise may not be returned nor be exchanged. AnneKlein.com does not accept returns on worn hosiery or pierced earrings. AnneKlein.com does not accept returns from 3rd party retailers or marketplaces except for (Anne Klein Facebook and Instagram Shop accounts).

Furniture, towels, sheets, fragrance, sleepwear, gift cards and clearance are Final Sale.

To process a return you may either contact customer service or go to our Returns Portal:

Step 1: Complete the Returns process on the Returns Portal

Step 2: Print the return label

Step 3: Carefully pack your item(s), in the original condition, and include your printed return invoice

Step 4: Place your shipping label on the package, making sure no other tracking labels are shown

The restocking fee of $8.95 will be deducted from the refund amount to your credit card. The credit will be applied once returned merchandise is received and inspected. We will refund the purchase amount to the original form of payment.

Please allow up to two weeks for your return to be processed.

If you have any questions or concerns please contact Customer Service.

AnneKlein.com processes exchanges as returns.

You must first process your return and then place a reorder of the item on AnneKlein.com.

To process a return you may either contact customer service or go to our Returns Portal:

Step 1: Complete the Returns process on the Return Portal

Step 2: Print the return label

Step 3: Carefully pack your item(s), in the original condition, and include your printed return invoice

Step 4: Place your shipping label to the package, making sure no other tracking labels are shown

Step 5: Place a replacement order

The restocking fee of $8.95 will be deducted from the refund amount to your credit card. The credit will be applied once returned merchandise is received and inspected. We will refund the purchase amount to the original form of payment.

Please allow up to two weeks for your return to be processed.

Please note: Same item exchanges are not guaranteed and depends on whether inventory in alternate sizes/colors are available.

If you have any questions or concerns please contact Customer Service.

Please contact Customer Service to return or exchange merchandise received as a gift. 

Requests to return or exchange merchandise received as a gift must be accompanied with either an order number or customer information that made the gift purchase.

Gift returns are processed in the form of Store Credit within 30 days of when they were purchased. Store credit will be provided upon receipt of the returned merchandise.

To process a return or exchange you please go through our Returns Portal

 Step 1: Complete the Returns process on the Return Portal

Step 2: Print the return label

Step 3: Carefully pack your item(s), in the original condition, and include your printed return invoice

Step 4: Place your shipping label to the package, making sure no other tracking labels are shown

Step 5: Place replacement order (if wanting to exchange item)

The restocking fee of $8.95 will be deducted from the refund. The credit will be applied once returned merchandise is received and inspected. We will refund the purchase amount to the original form of payment.

Please allow up to two weeks for your return to be processed.

Please note: Same item exchanges are not guaranteed and depends on whether inventory in alternate sizes/colors are available.

If you have any questions or concerns please contact Customer Service.

If you have received damaged merchandise, please contact Customer Service.

Please return the item that was damaged.

Once we receive the damaged item, we will send out the exchanged item, or issue a credit to your original payment method for you to make another purchase.

To process a return or exchange you please go through our Returns Portal.

Step 1: Complete the Returns process on the Return Portal

Step 2: Print the return label

Step 3: Carefully pack your item(s), in the original condition, and include your printed return invoice

Step 4: Place your shipping label to the package, making sure no other tracking labels are shown

Once we receive your return, we will refund the purchase amount to the original form of payment.

Please allow up to two weeks for your return to be processed.

Please note: Same item exchanges are not guaranteed and depends on whether inventory in alternate sizes/colors are available.

If you have any questions or concerns please contact Customer Service.

AnneKlein.com does not accept returns from 3rd party retailers or marketplaces except for (Anne Klein operated Facebook and Instagram Shop accounts).

If you have purchased Anne Klein merchandise at a 3rd party retailer or Marketplace such as Macy’s, Nordstroms, Amazon, or elsewhere, you must return the item at the store at which you purchased.

AnneKlein.com is not responsible for damaged goods or exchanging of items delivered or bought by 3rd party retailers.

Thank you for your understanding.

Final Sale and Clearance merchandise may not be returned nor be exchanged. AnneKlein.com does not accept returns on worn hosiery or pierced earrings. AnneKlein.com does not accept returns from 3rd party retailers or marketplaces except for (Anne Klein Facebook and Instagram Shop accounts).

Fragrance, Sleepwear, Gift Cards and Clearance are Final Sale

If you need to edit your order, please contact Customer Service immediately so we can attempt to modify the details. 

Please note, your order may need to be canceled and replaced to fulfill the editing request.

If you need to cancel your order, please contact Customer Service immediately so that the order can be canceled before it has shipped.

Please note, the order has shipped you will need to process a return on our Returns Portal.

AnneKlein.com may cancel orders and/or line items if an item becomes out of stock.

Extend Shipping Protection will be an opt out action required on the customers side on any order under $500. Once an order has been placed Extend Shipping Protection cannot be removed or refunded.

If an item was found at one of our 3rd party retailers at a discounted rate, AnneKlein.com is unable to match or adjust the prices for products found on the website. 

Anneklein.com does not price match on products included in the warehouse sale. If you have purchased products at full price that are part of the warehouse sale, Anneklein.com cannot price match as the products in the warehouse are surplus/overstock styles and sizes vary.

Only one promo code may be used per order

Only one promo code may be used per order. AnneKlein.com does not combine promos.

Final Sale items cannot be combined with promotions

AnneKlein.com offers gift messages for online orders. At checkout enter your gift message which will be included on the packing slip to the recipient.

Unfortunately, at this time AnneKlein.com does not offer gift wrapping.

To streamline your shopping experience on AnneKlein.com we invite you to register with us. 

Click on the Account icon on the top of any page to create your account.

As part of the registration process, you will be asked for the following information:

First & Last Name

Email

Password

Change Your Customer Account Email Address:

To change your email for your customer account, please contact Customer Service.

Change Your Password:

To change your password, please log out of your account and select Forgot Password on the Account login page, enter your email address.  Select “Submit” and we will send you an email to reset your password.

If you have forgotten your password, select the Account Icon at the top of any page.

Select “Forgot Password” and enter your email address. 

Select “Submit” and we will send you an email to reset your password.

At the bottom of all AnneKlein.com marketing emails, there is an unsubscribe link in the footer. Please select that link to unsubscribe.

If you have any trouble at all, please contact Customer Service.

Reviews are published on the website between 1-2 weeks. If you have written a review and do not see it on site, please check back within 2 weeks.

If you have any trouble or questions, please contact Customer Service.

Please visit our dedicated Loyalty & Referral FAQ page